Shipping Policy
1.1 ORDER PROCESSING DURATION:
When you place an order in our website, the placed order will be processed within two business days and will be shipped the very same day without any delay.
Any delay in the processing phase, will be shared with the customer in detail.
1.2 DELIVERY TIME:
Within India:
If you have paid for your order beforehand[PREPAID] with any UPI app, with CREDIT/DEBIT Cards, Netbanking or a Direct Bank Transfer, we will ship your order with ST COURIERS, PROFESSIONAL COURIERS and DTDC COURIES. You will get the product by the next business day on WEEKDAYS, and by the next working day on WEEKENDS.
If in case your order is Cash on Delivery also, you can expect the delivery in 2-4 business days itself. We use SHIPROCKET application for the hassle-free delivery of COD orders. (COD will be given at a minimal expense of Rs.20)
1.3 Shipping Costs:
For PREPAID orders we levy a shipping charge of Rs.60 and we provide completely free shipping if the order total is above Rs.500(Applicable only within Tamil Nadu)[for PREPAID only]
For COD orders we levy a standard shipping charge of just Rs.20 extra. If in case your order contains any Rice & Millet varieties, a minimal extra charge will be levied as a goods charge.
1.4 Possible Interruptions & Delay:
First of all please do understand that these are challenging times. Some diseases have proven that and is still proving that. So considering this and for safety precautions, the delivery might get delayed.
Also, if you have ordered fresh/dried leaves of a specific plant or a product that’s not easily available, your order might get slightly delayed considering the freshness/dryness requested and the availability of the rare product. We will get in touch with you and let you know the shipping details for the respective orders.
1.5 Live Tracking of Shipment:
The live tracking link will be shared with the customer once the shipping is complete.
After this, you have to take responsibility for your order and make sure you receive your parcel. This is because, we are shipping your parcels with 3rd party shippers. We can’t request them for too many attempts and too many calls. Kindly be ready to collect the parcel on the day of delivery and keep your phones handy. Do understand this and act accordingly.
In case of any discrepancies, the proprietor’s decision will be final.
Returns Policy
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at paattivaithiyapodi@gmail.com and send your item to below address
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will most definitively receive your returned item.
Need help?
Contact us at paattivaithiyapodi@gmail.com for questions related to refunds and returns.